PRIVACY POLICY AND PERSONAL DATA PROCESSING

Magdalena Hotels & Suites SAS – Hotel La Magdalena

Last Updated: May 2026

At Hotel La Magdalena, operated by Magdalena Hotels & Suites SAS, we respect and protect the privacy of our guests, visitors, and users. This Privacy Policy explains how we collect, use, store, and protect personal data obtained through our website, communication channels, and hotel services.

1. Data Controller

Company Name: Magdalena Hotels & Suites SAS
Tax ID (NIT): 901284328-7
Address: Calle 31 #10-64, Getsemaní, Cartagena, Colombia
Email: hotellamagdalena@hotmail.com
Phone: +57 314 560 4472
Website: www.hotellamagdalenactg.com

2. Applicable Legislation

The processing of personal data is carried out in accordance with Colombian Law 1581 of 2012, Decree 1377 of 2013, and all other applicable regulations governing personal data protection in Colombia.

3. Personal Data We Collect

We may collect the following information:

• Full name

• Identification document or passport number

• Nationality

• Date of birth

• Email address

• Telephone number

• Reservation and stay information

• Preferences and special requests

• Payment information

• Browsing data (cookies, IP address, browser, and device information)

• Information related to additional services, tours, decorations, or day-pass experiences

4. Purposes of Data Processing

Personal information may be used for the following purposes:

• Managing reservations and guest stays

• Providing hotel and tourism-related services

• Verifying guest identity

• Processing payments and invoicing

• Complying with legal obligations before Colombian authorities

• Responding to inquiries, requests, or complaints

• Sending communications related to reservations

• Sharing promotional and marketing information, when authorized by the user

• Improving user experience and website functionality

• Coordinating services provided directly by the hotel or through business partners

5. Data Subject Authorization

By making a reservation, using our website, completing forms, or providing personal information, users grant their prior, express, and informed consent for the processing of their personal data in accordance with this Privacy Policy.

6. Payments and Third-Party Platforms

Payments may be made through secure third-party platforms, including Wix Hotels, Wompi, bank transfers, or direct payment at the hotel.

Hotel La Magdalena does not store complete credit or debit card information. Electronic payments are processed by specialized service providers subject to their own privacy and security policies.

7. Cookies and Browsing Technologies

Our website may use cookies and analytics tools to:

• Remember user preferences

• Analyze website traffic and browsing behavior

• Improve website performance

• Measure advertising and marketing campaign effectiveness

Users may manage or disable cookies through their browser settings.

8. Data Transfer and Transmission

Due to the international nature of the hospitality industry, certain personal data may be stored or processed by technology providers located outside Colombia, including Wix services and reservation platforms, under reasonable data protection standards.

9. Data Subject Rights

Individuals whose personal data is processed have the right to:

• Access, update, and correct their personal data

• Request proof of authorization granted

• Revoke previously granted authorization

• Request the deletion of their personal data when legally applicable

• Submit inquiries or complaints regarding the processing of their personal data

Requests may be submitted via email to:

hotellamagdalena@hotmail.com

10. Minors' Data

Minors may only stay at the hotel when accompanied by their parents, legal guardians, or duly authorized adults.

We do not knowingly collect personal information from minors without the appropriate authorization.

11. Data Retention

Personal information will be retained for as long as necessary to fulfill applicable legal, contractual, tax, accounting, and business obligations.

12. Information Security

We implement reasonable technical, administrative, and organizational measures to protect personal information against loss, unauthorized access, misuse, disclosure, alteration, or destruction.

13. Amendments

Magdalena Hotels & Suites SAS reserves the right to update this Privacy Policy at any time.

Any modifications will be published on the official website and shall become effective upon publication.